Welcome to our general terms of use for stanray.com. Please read through these carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team via: service@stanray.com.

Please note emails are answered between the hours of 9am to 5pm (GMT) Monday to Friday. If you email outside of these hours or over the weekend your email will be answered the following working day. Emails received over the weekend will receive a response on Monday.

We may change these terms from time to time without notice. Changes will apply to any subsequent orders received.

Delivery, returns and exchanges

Delivery charges and estimated timescales are specified on our Shipping & Returns page. Please note you will not be refunded your original shipping cost in the case of a return.

UK orders must be placed before 12 noon (GMT) to qualify for same day despatch / next day delivery. Orders placed after 12 noon (GMT) will be despatched on the next working day.

Please refer to the Shipping & Returns page for our full returns policy and information. Your statutory rights are not affected.

We ship internationally (outside of the UK) Delivery Duties Paid now to many destinations although if your country is not noted it will be shipped as Delivery Duties Unpaid (DD), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the customer. Any import duty or tax charges incurred are out of our control and will be invoiced to you by the courier directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, so that you are not surprised by charges you were not expecting.

Any parcels returned to us due to the customer refusing to pay customs charges, the customer will be fully liable for any postal charges, return shipment costs, customs charges and handling fees. The will all be deductible from any refund due.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. Again, we have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

Refunds can only be made to the original payment card.

Our right to not accept your order or cancel your purchase 

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

* the product is not available / in stock (any payments will be refunded);
* your billing information is not correct or not verifiable;
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
* your bank transfer payment is not received within 12 calendar days after acceptance of your order;
* there was an error in the price quote;
* we could not deliver to the address provided by you.

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor's display, we cannot guarantee that any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however, we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto our system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of UK VAT. The VAT exclusive price will be shown at the checkout to customers outside of the UK. 

We continually update our online store. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Purchase of products

When you place an order request on our website we shall email you an acknowledgment of your intended order and take payment. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable stock, being unable to obtain payment authorisation, the identification of an error within the product information, including price or promotion.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Note that we are unable to edit an order once placed. This includes adding, removing or changing products in your order, and amending the delivery address.

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.

Payment

Payment can be made by Visa, Mastercard and Amex debit and credit cards, as well as Paypal, Apple Pay & Google Pay.

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

The payment charge is made at the point the order placed and confirmed.

General

For further details regarding the use of data supplied by you, please see our 'Privacy' page.

All rights, including copyright, in this website are owned by or licensed to Sunny-Up Ltd. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express permission of Sunny-Up Ltd.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain links in this site will redirect to websites which are not under our control. When you proceed to any of these you will leave the Sunny-Up Ltd powered website. We therefore accept no responsibility or liability in respect of the material on any website, which is not under our control.